Gaya APA
Tjiptono, Fandy. (1997).
Prinsip-prinsip Total Quality Service (TQS) .
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service (TQS).
Yogyakarta:
Andi,
1997.
Buku Teks.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service (TQS).
Yogyakarta:
Andi,
1997.
Buku Teks.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service (TQS).
Yogyakarta:
Andi,
1997.
Buku Teks.